Privacy, Rights & Feedback

At Harmony Inclusive Care, your privacy, safety, and wellbeing are our highest priorities.We respect your rights, value your feedback, and are committed to providing safe, high-quality disability support.

This page outlines how we protect your information, your rights as a participant, and how you can give feedback or make a complaint at any time.

1. Your Privacy

Harmony Inclusive Care collects only the information needed to provide safe and effective disability support.

What we collect

We may collect:

• Your name and contact details

• Emergency contact details

• Information about your support needs

• Information you provide in forms, emails or conversations

• Feedback or complaints

• Any other details needed to deliver your supports safely

How we use your information

We use your information to:

• Provide disability support services

• Communicate with you

• Improve our services

• Meet legal and safety obligations

We never sell or share your information for marketing.

How we store your information

Your information is stored securely and can only be accessed by authorised Harmony Inclusive Care team members.

When we share information

We only share your information when:

• You give permission

• It’s required for safety

• We are legally required to

• Your plan manager requires invoices or service details (only relevant information is shared)

Accessing or updating your information

You can request to access or update your personal information at any time by emailing: info@harmonyinclusivecare.com.au

2. Your Rights

You have the right to:

• Safe, respectful, and high-quality support

• Be treated with dignity, inclusion, and cultural understanding

• Choice and control over the supports you receive

• Have your privacy protected

• Be listened to without judgement

• Ask questions or request changes to your support

• Have an advocate or support person involved in decisions

• Provide feedback or make a complaint without fear of negative consequences

Harmony Inclusive Care follows the NDIS Code of Conduct, ensuring we act with integrity, respect, and safety at all times.

3. Feedback & Complaints

We encourage all compliments, suggestions, and complaints. Your feedback helps make our services better.

How to give feedback or make a complaint

You can contact us directly at: info@harmonyinclusivecare.com.au

We will:

• Acknowledge your message

• Listen with respect

• Work with you to resolve the issue

• Keep everything confidential

• Respond within 5 business days

There are no negative consequences for making a complaint.

If you are not satisfied

If you receive NDIS-funded support and believe your issue has not been resolved, you may contact:

NDIS Quality and Safeguards Commission

📞 1800 035 544 (8 am – 8 pm AEST)

You may also seek help from:

• A family member or carer

• An advocate or support person

• Your plan manager or support coordinator

Your voice matters, and we are here to support you.

4. Contact Us Anytime

If you have questions about your privacy, your rights, or how to provide feedback, please contact us.

We are here to support you with kindness, respect, and transparency.